FORMAL COMMUNICATION
Formal Communication
Formal communication is sharing official information or messages between individuals or groups in an organization according to pre-defined communication rules, procedures, and standards. All official communication channels like memos, emails, business letters, reports, presentations, and meetings come under formal communication.
Importance of formal communication
- Formal communication reduces the chances of misinterpretation and misunderstanding.
- It upholds the organization's professional image during client interactions.
- Formal communication reduces confusion by defining proper channels for information flow.
- It provides accurate data and information to the organization's decision-makers.
- It allows the maintenance of a legal record of the communication
- It acts as a tool to convey the corporate mission, values, and goals across all the employees.
- During emergencies, it helps with the quick dissemination of information across the organization.