As employee expectations and engagement strategies undergo a paradigm shift in this AI-driven world, Sohini Chakraborty shares insights into her professional journey and perspectives on the evolving HR landscape.
Sohini shares the biggest engagement myth that companies face, and how feedback is the “organization’s heartbeat”. Her belief that AI and human touch will together create authentic engagement highlights her vision of a workplace where technology drives efficiency but people remain at the heart of every decision.
Here is the excerpt from the candid conversation with Sohini Chakraborty, HR Manager at CenturyPly, who is passionate about creating workplaces where people feel valued, engaged, and inspired. With a focus on blending technology and empathy, she strives to build inclusive cultures that drive both well-being and business success. She is the recipient of the Most Admired Women Award 2025 by AdvantageClub.ai in the Champion category.
Read below:
Q1. What does a typical day in your role as an HR look like, and how do you stay grounded in high-pressure situations?
A1. My day is a blend of strategy and people interactions, and I stay grounded by leading with empathy and clarity amidst the pressure.
Q2. In your opinion, what’s the biggest misconception companies have about employee engagement, and how do you challenge that mindset?
A2. The biggest misconception is that engagement equals activities; I challenge it by fostering purpose, trust, and recognition in everyday work.
Q3. How do you integrate feedback from employees into your decisions, especially when it comes to enhancing workplace culture?
A3. Feedback is not noise; it’s intelligence. I see it as the organization’s heartbeat, guiding every cultural shift we make.
Q4. In a world led by AI, how do we maintain the human touch in employee engagement? How do AI-powered platforms balance cutting-edge technology with genuine emotional intelligence?
A4. AI offers speed and scale; the human touch ensures soul and sincerity. Together, they create authentic engagement.
Q5. Looking ahead, what are your aspirations in both your professional career and personal life? How do you see the future of employee wellbeing and HR tech evolving in the years to come?
A5. I aspire to build workplaces where people thrive, while personally pursuing balance and growth. The future of HR will be tech-enabled, yet deeply human and wellbeing-first.
Conclusion:
By blending strategy and a people-first approach, Sohini underscores the importance of creating workplaces where empathy, trust, and technology come together to drive authentic employee engagement and long-term well-being.
We have many more such interesting conversations lined up for you. Stay tuned!