As work, workplaces, and workforce needs continue to undergo a seismic shift, the role of HR leaders is becoming increasingly critical.
In this edition of our Quick 5 Interview Series, we speak with Amrita Kapoor Bedi, Sr. Manager- Corporate HR, IDS Infotech Limited, who gives us a peek into what keeps her moving in this fast-paced HR world, and how she incorporates feedback to strengthen the workplace culture. She believes that although technology can amplify recognition, it needs to be backed by genuine human appreciation.
Here is the excerpt from the candid conversation with Amrita Kapoor Bedi, an HR leader with 14+ years of rich experience. She is a dedicated and results-oriented professional with a strong foundation in employee experience, organizational culture, HR and talent management. Known for her collaborative leadership style, she brings authenticity, empathy and business acumen to her work. She thrives when designing programmes that engage employees meaningfully, align with organisational goals, and enhance overall employee satisfaction and productivity.
Here is the excerpt from the candid conversation with Harsha Vatnani, who is a global HR professional with 16+ years of overall experience across all HR verticals and across geographies. She has diversified experience in designing and implementing HR Strategy in line with the organization’s goals. With her passion for EE, Wellbeing and AI, she has been a consistent industry speaker and has many awards to her credit, including AdvantageClub.ai’s Most Admired Women Award 2025 in the Leader Category.
Read below
Q1. What’s the one thing you do every morning to ensure you’re mentally prepared for the fast-paced world of work?
Amrita: So I begin my day with reflection and planning, reminding myself of the purpose behind my work. It helps me approach challenges and stay productive in a fast-paced environment.
Q2. How do you integrate feedback from peers & seniors into your decisions, especially when it comes to enhancing workplace culture?
Amrita: First of all, I listen to feedback very carefully. I listen and imbibe what all feedback has been given and think about how our workplace can be improved. I combine it with the suggestions I receive from my experiences and make decisions that strengthen the culture and make employees feel valued and respected within the organization.
Q3. With the rise of AI and automation, how do you envision the future of employee engagement and recognition?
Amrita: See, I totally believe that, yes, the future will blend AI insights and human connection.
Also, technology can suggest recognition, but motivating our employees and creating loyalty will always require empathy and genuine appreciation. AI can do things, but a human touch is equally important. Employees can be recognized through rewards and benefits, but it’s also important for the manager to stand up and clap for the people.
I’ll give you a very small example. So when there is an HR grievance, we have corporate portals in place. People can submit their grievances there. We can have a solution and a proper process. But at the end of the day, when an HR is there to say in person, “Don’t worry, I’ll take care of this”, that makes more impact.
Q4. In your opinion, what’s the biggest misconception companies have about employee engagement, and how do you challenge that mindset?
A4. See, companies often misunderstand employee engagement as giving rewards and organizing events. These limited thought processes are everywhere, but I believe engagement is about understanding employees, their needs, recognizing their efforts, and building a culture of trust, and respect.
When you stand up for your peers, when the manager stands up and applauds for an employee, that adds much more value than crediting an amount to the salary, to show that yes, you have been rewarded. So engagement is not only about having fun Fridays and organizing all the festivals. It’s more about getting involved with the employees.
Q5. Looking ahead, what are your aspirations in both your professional career and personal life?
A5. I aspire to continue creating an inspiring workplace environment and mentoring others professionally. On the personal side, I want to keep learning, stay healthy, nurture my relationships with family and friends, and continue on the path I’m going.
Conclusion
From rethinking what engagement truly means to championing empathy in an AI-driven world, Amrita’s insights highlight how listening deeply, leading authentically, and standing up for people build a culture that lasts.
We have many more such interesting conversations lined up for you. Stay tuned!
